We do not sell your personal information. Family profile data (parent/child names, ages, and preferences) is stored locally on your device.
This Privacy Policy explains how Tolanko vGmbH (“Ember”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you use the Ember
mobile application (the “App”). If you do not agree with this policy, do not use the App.
1) Who We Are
Tolanko vGmbH
Holzländestrasse 65a
I-39010 St. Martin in Passeier
Italy
Contact: info@emberfaith.com
2) Summary (What We Collect and Where It Lives)
- Account email: Collected and stored when you sign in with Apple or Google.
- Family profile data (e.g., parent names; child name and age/birth year): Stored locally on your iPhone/iPad.
- Purchases/subscriptions: Processed through Apple In-App Purchases and managed by RevenueCat.
- Story inputs you type: Used to generate stories. By default we do not aim to permanently store your story prompts on our servers, but they must be transmitted to our service providers to generate responses.
3) Information We Collect
A) Information you provide
- Parent names (local-only)
- Child name and age or birth year (local-only)
- Any preferences you enter (e.g., faith tradition) (local-only unless included in a story request)
- Story situations/prompts you type into the App (transmitted to generate stories)
B) Information from sign-in providers
If you choose “Sign in with Apple” or “Sign in with Google”, we receive:
- Your email address (and, depending on your provider settings, potentially your name)
We store your email address to help identify your account and provide account-related features (e.g., restoring purchases, support,
and future data syncing if enabled).
C) Purchase and subscription information
Purchases are handled by Apple. We use RevenueCat to help us manage subscription status.
- We do not receive or store your full payment card details.
- We may receive subscription status and related identifiers (e.g., whether you have an active subscription, product entitlement, and purchase history metadata).
D) Device/analytics data
We may collect basic technical information necessary to operate the App and prevent fraud or abuse, such as:
- Device type, operating system version, language settings
- App version, crash logs, diagnostics
We do not attempt to use this to identify you directly unless required for support, security, or legal compliance.
4) How We Use Your Information
We use information to:
- Provide and maintain the App’s functionality
- Generate personalized stories based on your inputs
- Authenticate you and maintain your account
- Manage subscriptions and restore purchases
- Provide customer support and respond to inquiries
- Monitor performance, fix bugs, and improve reliability
- Protect against fraud, abuse, or security incidents
- Comply with legal obligations
5) Where Your Data Is Stored
- Local on-device storage: Parent/child profile information and preferences are stored locally on your device.
- Server/service providers: When you request a story, your prompt and any relevant context needed to generate the story are transmitted to our backend and service providers that help generate the content. We do not aim to store your prompts permanently, but temporary processing and transient logs may exist for security, debugging, and service reliability.
6) Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers (processors): that help us run the App (e.g., authentication services, infrastructure hosting, subscription management via RevenueCat, and content generation services). They may process data only on our instructions.
- Apple and Google: In connection with sign-in and in-app purchases.
- Legal/Compliance: If required by law, subpoena, court order, or to protect rights, safety, and security.
- Business transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
Important
7) Children’s Privacy
The App is intended for use by parents/guardians and is not directed to children under 13.
- We store child name and age/birth year locally on the parent/guardian’s device to personalize stories.
- We do not knowingly collect personal information directly from children.
If you believe a child has provided personal information to us directly, contact us at
privacy@emberfaith.com
so we can take appropriate action.
8) Data Retention
- On-device data remains on your device until you delete it in the App or uninstall the App.
- Account email may be retained as long as needed to provide account features, comply with legal obligations, resolve disputes, and enforce agreements.
- Operational logs (if any) are retained only as long as necessary for security and reliability.
9) Your Choices and Controls
- You can edit or delete local family profile data within the App.
- You can delete the App to remove locally stored data from your device (subject to iOS backup behavior).
- You can manage your Apple/Google sign-in settings within your Apple ID/Google account.
- You can manage subscriptions through your Apple ID subscription settings.
10) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information.
However, no method of transmission or storage is 100% secure.
11) International Users
We are based in Italy. If you use the App from the United States or other regions, your information may be processed in countries with different
data protection laws than your jurisdiction.
12) California Privacy Notice (CCPA/CPRA)
If you are a California resident, you may have rights regarding your personal information, including:
- Right to know/access categories of personal information collected and disclosed
- Right to delete certain personal information (where applicable)
- Right to correct inaccurate personal information (where applicable)
- Right to opt out of “selling” or “sharing” (we do not sell or share for cross-context behavioral advertising)
- Right to non-discrimination for exercising your rights
To exercise a request, contact privacy@emberfaith.com.
We may need to verify your request.
Categories of personal information we may collect:
- Identifiers (e.g., email address)
- Commercial information (subscription status/entitlements via Apple/RevenueCat)
- Internet or other electronic activity (app diagnostics, crash logs)
Sensitive information: We do not intentionally collect sensitive information as defined by CPRA for the purpose of inferring characteristics.
13) Do Not Track
Some browsers offer a “Do Not Track” signal. The App does not currently respond to DNT signals.
14) Third-Party Links and Services
The App may rely on third-party services (Apple, Google, RevenueCat and others). Their privacy practices are governed by their own policies.
15) Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date above. Material changes may be communicated in-app
or through other reasonable means.