Legal

Terms of Use

These Terms govern your access to and use of the Ember mobile application and related services.

Effective Date: February 20, 2026 Last Updated: February 20, 2026
IMPORTANT: SECTION 17 INCLUDES AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS (FOR U.S. USERS).

Quick navigation

  1. Eligibility
  2. Accounts
  3. Subscriptions
  4. User Content
  5. AI Disclaimers
  6. Not Therapy
  7. Acceptable Use
  8. Local Storage
  9. IP
  10. Feedback
  11. Third Parties
  12. Termination
  13. Warranties
  14. Liability
  15. Indemnity
  16. Governing Law
  17. Arbitration
  18. DMCA
  19. Changes
  20. Contact

These Terms of Use (“Terms”) govern your access to and use of the Ember mobile application (the “App”) and related services (collectively, the “Services”) operated by Tolanko vGmbH (“Ember”, “we”, “us”, or “our”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1) Eligibility and Intended Use

The Services are intended for use by adults (parents/guardians). The App is not directed to children under 13. You are responsible for ensuring that any information you enter about a child is provided by a parent/guardian and used appropriately.

2) Accounts and Sign-In

You may sign in using Sign in with Apple or Sign in with Google. You agree to provide accurate information and to maintain the security of your device and account. You are responsible for activities that occur under your account.

3) Subscriptions, Billing, and Payments (Apple + RevenueCat)

  • Purchases are processed by Apple via In-App Purchases. We do not process payments directly.
  • We use RevenueCat to manage subscription status and entitlements.
  • Pricing and subscription options are shown in the App and in the App Store purchase flow.
  • Your subscription will auto-renew unless canceled at least 24 hours before the end of the current period (per Apple’s policies).
  • You can manage or cancel your subscription in your Apple ID account settings.
  • Refund requests are handled by Apple, subject to Apple’s refund policies.

4) User Content and Inputs

“User Content” includes text, prompts, names, ages, preferences, and any information you submit through the App.

  • You retain ownership of your User Content.
  • You grant Ember a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, and use your User Content solely to operate, provide, maintain, and improve the Services (including generating story outputs, ensuring safety, preventing abuse, and troubleshooting).
  • You represent and warrant that you have the necessary rights to provide the User Content and that it does not violate any law or third-party rights.
Important

5) AI-Generated Content (Important Disclaimers)

The Services generate stories using automated systems (“AI Outputs”).

  • AI Outputs are provided for entertainment and informational purposes only.
  • AI Outputs may be inaccurate, incomplete, or inappropriate.
  • You are responsible for reviewing AI Outputs before sharing them or relying on them in any way.
  • DO NOT use the Services as a substitute for professional medical, psychological, legal, or other professional advice.
  • If you or your child may be in danger or need immediate help, contact emergency services.

6) Not Therapy; No Medical Claims

The Services are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. The Services do not provide therapy, counseling, or clinical guidance.

7) Acceptable Use

You agree not to:

  • Use the Services for unlawful, harmful, or abusive purposes
  • Submit content that is defamatory, hateful, harassing, sexually explicit, or that exploits or endangers minors
  • Attempt to reverse engineer, scrape, or interfere with the Services
  • Circumvent security or access controls
  • Use the Services to generate or distribute content that violates intellectual property or privacy rights
  • Use automated means to access the Services in a way that imposes an unreasonable load

8) Local Storage and Device Responsibility

Certain profile information (e.g., parent names, child name and age/birth year) may be stored locally on your device. You are responsible for securing access to your device, including device passcodes and backups.

9) Intellectual Property

The Services, including the App, design, logos, and underlying software, are owned by Ember or its licensors and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services except as expressly permitted by these Terms.

10) Feedback

If you provide suggestions or feedback, you grant Ember the right to use it without restriction or compensation.

11) Third-Party Services

The Services may integrate with third parties (e.g., Apple, Google, RevenueCat). Your use of third-party services is governed by their terms and policies. We are not responsible for third-party services.

12) Suspension and Termination

We may suspend or terminate access to the Services if we believe you violated these Terms, if required by law, or to protect the Services or users. You may stop using the Services at any time.

Disclaimer

13) Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMBER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Limitation

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMBER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OR INABILITY TO USE THE SERVICES; (B) ANY AI OUTPUTS; (C) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS; OR (D) ANY THIRD-PARTY CONDUCT OR CONTENT.

IN NO EVENT WILL EMBER’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE AMOUNT YOU PAID TO EMBER FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100 IF YOU HAVE NOT PAID ANY AMOUNTS, WHICHEVER IS GREATER.

15) Indemnification

You agree to defend, indemnify, and hold harmless Ember and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or violation of these Terms.

16) Governing Law

For U.S. users, these Terms will be governed by the laws of the State of California, excluding its conflict of laws rules, and applicable U.S. federal law. (If your business prefers a different state, update this section.)

U.S. Users

17) Arbitration Agreement and Class Action Waiver (U.S. Users)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

  • A) Informal resolution first: Before filing a claim, you agree to contact us at legal@emberfaith.com and attempt to resolve the dispute informally for at least 30 days.
  • B) Binding arbitration: If a dispute is not resolved informally, you and Ember agree to resolve any claim arising out of or relating to these Terms or the Services through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
  • C) No class actions: YOU AND EMBER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
  • D) Opt-out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing info@emberfaith.com with your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration.
  • E) Arbitration rules: The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or by another established arbitration provider if mutually agreed). The arbitration will take place in English. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary.

18) DMCA (Copyright Complaints)

If you believe content in the Services infringes your copyright, contact us at info@emberfaith.com with:

  • Identification of the copyrighted work
  • Identification of the allegedly infringing material
  • Your contact information
  • A statement that you have a good-faith belief the use is not authorized
  • A statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized to act
  • Your physical or electronic signature

19) Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will update the “Last Updated” date and may provide notice in the App or by other reasonable means. Continued use of the Services after changes become effective constitutes acceptance.

20) Contact

Tolanko vGmbH
Holzländestrasse 65a
I-39010 St. Martin in Passeier
Italy

Email: info@emberfaith.com

Back to Ember Download for iOS